10 Tips for creating an effective training presentation

Ximena Portocarrero

Creating a training presentation is not a simple task. Unlike your usual PowerPoints, a training deck should convey work-related information in a way that keeps your team engaged and creates a positive learning experience. Quite a challenge, if you ask me - especially in online environments.

That’s why today I’ve got a little help from the 24Slides presentation designers . They work on thousands of eLearning slides for companies every month, so they pretty much know what it takes to create an impressive training deck.  

By the end of this post, you’ll have learned:

  • What exactly a training presentation is
  • The benefits of corporate training
  • 10 training presentation tips you can execute right now

Let’s begin!

powerpoint presentation on bpo training

What's a Training Presentation?

A training presentation is a corporate learning material that helps build the right skills employees require to perform their jobs. For optimal results, ideal training presentations showcase the specialized knowledge in well-structured, easy-to-read slides, and encourage active participation during the whole learning experience.

To give you an idea, common training presentation topics include company policies, safety and health at work, cybersecurity, industrial processes , and more.

Why Should Businesses Provide Employee Training?

Employee training is a business investment, and as such, it’s normal for higher-ups to question whether some corporate learning and development activities are needed. However, as Henry Ford said, “ The only thing worse than training your employees and having them leave is not training them and having them stay! ”

And if that’s not enough reason, here are some long-term benefits you can list to show the value of employee training in your organization:

Now that we understand why staff training is important, let’s see how to create a good training presentation.

Top Tips for Creating an Effective Training Presentation

What we commonly call “effective presentation” is the right balance of two elements: the content you provide and how you deliver it. The first part is on your expertise and every piece of information you can share. But the second part is where the real magic happens .

How do you convey your knowledge? How can you make the online learning experience one to remember? Well, a lot relies on the way you present that information. In this section, we’re going to cover both sides through 10 training presentation tips:

#1 Showcase the knowledge of your company’s experts

Internal expertise is a top learning resource many companies fail to see. Just think about how much your sales head or finances specialist can say about the best practices and workflows from their respective areas. Or the industry trends and developments they experience in their day-to-day activities. You don’t need to look outside the office when you already have expert sources that can provide you with valuable know-how for your training slides.

powerpoint presentation on bpo training

And don’t curb to technical topics. If the training is on leadership or negotiation skills, why don’t you invite a project manager or sales rep to talk about their experiences? This is a fantastic way to recognize employees as experts and promote team engagement at the same time.

#2 Use your visuals wisely

Visual content is ideal to catch your audience’s attention in a matter of seconds. Plus, studies confirm that visuals help process information faster and facilitate learning . However, this doesn’t mean we should plaster graphics and illustrations all over our slides. Instead, use your visuals strategically only for what’s relevant.

powerpoint presentation on bpo training

It’s like highlighting a textbook. A mark signals the main idea from the hundreds of words in every chapter. But what’s the point if you’re going to highlight the entire page? It would lose its whole purpose!

As Benny Prasetyo, Design manager from 24Slides , says:

powerpoint presentation on bpo training

So keep that in mind. Your images, icons, and other graphics are not merely decorative devices. They tell people where to look and have the power to amplify your key messages.

#3 Appeal to different learning styles

According to the VARK model , there are four main learning styles: visual, auditory, reading/writing, and kinesthetic. And people tend to prefer one or two modalities over others. The good thing is that you can appeal to the four of them within your training PowerPoint presentation. Here’s how:

powerpoint presentation on bpo training

powerpoint presentation on bpo training

To sum this point up, add elements in your presentation that respond to the four learning styles, and you’ll get an immersive and more dynamic training session.

#4 Keep it real

Want to make your corporate training relevant to your team?

Include scenarios from real situations - extra points if these examples come from their actual work. Here’s the thing: People are more perceptive to things that make an impact on their lives. So, if you connect your session to what they go through in their daily tasks, you’re adding emotion and making your training 10x more relatable.

Ideally, your presentation gives solutions to an issue the business has identified. In this case, you need to explore a little: What has changed or happened in the company that employees require training? How’s the day-to-day of the areas involved? What’s the ideal scenario the company expects?

Now, use your findings to integrate realistic situations as examples or exercises that show trainees the value of your session. The key to an engaged and motivated audience is to keep things real.

#5 Make use of storytelling

Effective training is more than informative sessions. The real objective is to spur change. You want to take employees from point A to point B in their development, and one of the most powerful tools to inspire action is storytelling.

In a few words, storytelling is the art of using a story to communicate something. It might not sound like a big deal, but stories speak to the emotional side of humans, and that’s how you can start building a connection that makes every session memorable.

Some ways the 24Slides designers help incorporate storytelling into training presentations is through comics, animated slides, and PowerPoint illustrations.

powerpoint presentation on bpo training

If you’re keen to challenge the status quo in your team, check out these 7 storytelling techniques to create a compelling training deck.

#6 Take every chance to engage with your audience

Getting active participants during online training is like finding the saint grail nowadays. With muted mics and off-cameras, sometimes you don't even know if someone is listening on the other side. But hang in there.

In this section, I will show you some interactive elements you can use to boost your audience engagement .

powerpoint presentation on bpo training

Usually, the host would end the presentation with an “Any Questions?” slide, but what about you asking the questions? Inquiry your audience’s minds and create open questions for anyone to share their opinions. This is a good old trick with the potential to spark great-in-class discussions. You can even transform it into a gamified experience with slides like the one you see above.

Online audience engagement tools such as Slido , Mentimeter , or Kahoot make it super easy to create interactive quizzes and polls. The cool thing about them is that they give you a presentation code, which allows your audience to send their answers and see the team's results in real-time.

powerpoint presentation on bpo training

But if you prefer a more traditional approach, there are PowerPoint slides that can do the trick too. Take this multiple-choice quiz template as an example. It comes with a wide array of designs to hold your participants’ attention while assessing their knowledge. You just need to insert questions and alternatives regarding your topic, and voilá!

powerpoint presentation on bpo training

Self-assessment activities are a great way to engage with your audience - even when you’re not there to guide them! Here’s a creative quiz template in PowerPoint you can use to add fill-in-the-blank exercises, short-answer questions, and multiple-choice tests to your training deck.

#7 Brand your corporate training deck

Considering that training presentations talk to one of the company’s most important stakeholders (the employees), it should be a no-brainer to keep them on-brand.

powerpoint presentation on bpo training

But it’s more than giving a professional look to your slides. Adding the company’s brand to training materials shows your team that you care. You’re making the same effort to deliver a polished product to them as the company does to the customers. And that speaks volumes!

Plus, keeping visual consistency across all materials helps your team become familiar with the brand and reinforce that they’re part of the company's activities.

We’ve got a whole article on why branding is essential in presentations , but at this point, it’s clear that spending some time on the aspect of your slides provides more benefits to the business than not. So, remember to inject the brand’s identity into your training decks.

powerpoint presentation on bpo training

#8 Close with summary slides

How often have you seen participants more worried about taking notes from your slides than actually following your speech? This is a common situation in learning scenarios, and it’s not because your participants don’t care about what you’re saying. Quite the contrary, they want to take it all in.

powerpoint presentation on bpo training

And you can make their learning experience easier by simply adding summary slides . These final slides contain the key points from your lesson and help viewers retain the essentials.

This way, you ship away your participants’ worry of missing something important, and you get another chance to reinforce your main messages. Everybody wins!

#9 Make your presentation accessible

“Accessibility” is a term that has gained popularity in the last few years, and it refers to the practice of ensuring people with disabilities can access the same information fully and independently as people without disabilities. This is extremely important in eLearning because you want everyone in the organization to benefit from your lessons.

For instance, employees with hearing difficulties might have a hard time watching an instructional video with no captions. Likewise, participants with visibility issues might need an easy-to-read font size in the slides or color contrast in your presentation visuals.

powerpoint presentation on bpo training

If you want to start now, PowerPoint has an accessibility checker that gives you a detailed report on what you can do to improve your slides. To activate it, follow this route: File tab > Information > Check for issues (next to Inspect Document) > Check Accessibility

You might be surprised by all the details we take for granted, but they make a huge difference to people with different abilities.

#10 Don’t Underestimate The Power of Your Presentation Design

All these good practices confirm that a good design can enhance any corporate learning experience. It helps your employees better comprehend information. It signals the importance of each item in your slides and how they should be read. A good design provides structure and visual flow. And the list can go on, but I prefer you see for yourself.

Damilka Rojas, Design manager at 24Slides , gives us expert input on the right design approach for effective training presentations:

powerpoint presentation on bpo training

Plus, many training slides are stand-alone materials with the task of conveying information without a live instructor. That’s when you can rely on a good design to deliver a coherent interpretation of your lessons.

Upgrade your training presentations today!

Now, it’s time to put these training presentation tips into practice. Whether you apply one or all of them together, I’m sure you’ll see a marked difference in your new slides. But if you have several presentations to upgrade or designing in PowerPoint is not exactly the most productive way to spend your time, let the 24Slides team handle it for you !

Our expert designers can create stunning slides to draw your audience’s attention while keeping the professional look your training decks deserve. They provide presentation design support to some of the biggest companies worldwide , so rest assured your slides will be in good hands. Ready to take your presentations to the next level?

powerpoint presentation on bpo training

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customer care service

Act of outsourcing, customer help desks, business purpose, following services, center servicescall, companys business processes, center servicesif.

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BPOIntroductionEnsign CDGK Call Centre Training Program

CenterBu sine ss Pr ocess Outso ur cing

Outso ur cin g Wor k Cal l cen ters are those where Tel ep hone cal ls are being handled

means to do

What is OUTSOURCING?Delegating a Companys Business Processes To Third Party

What is OUTSOURCING?Outsourcing, the application of taking internal company tasks and paying an outside firm to handle them at a lesser cost, is usually allocated overseas to foreign nations.

What is BPO?Business process outsourcing (BPO) is an act of outsourcing that involves the contracting of the operations and responsibilities of a specific business functions (or processes) to a third-party service provider.

What is BPO?BPO as expanded sounds as Business Process Outsourcing and can be aptly defined as the act of utilizing the services of a third party by a company in order to perform its back office operations that might be payroll administration, customer help desks/ call centers, telemarketing, accounting, billing; the list is endless.

Business Process Outsourcing includes the following areas and a lot more: Back office operations Customer Relationship Management Call Centers and telemarketing Tele-servicing and product support Finance / Accounting/billing Human Resources Medical transcription Back Office Operations Insurance Claims Processing

Works can be Outsourced.Technology Service Outsourcing Tech Support Web Hosting Web Security & Solution Web Designing/Development/ Maintenance. Business Process Outsourcing Human Resources Finance and Accounting Back Office Administration Payment Processing CRM (Customer Relationship Management) Logistic Management

Reasons for OutsourcingCost Advantages Innovation and speed to market Increased Customer satisfaction Economy of sale Availability to skilled personnel also

increase the quality of service

Types of Activities suited to outsourcing1. Front Office Inbound Sales Outbound Sales 4 Back Office Accounting Data Entry Database Management Human Resources

Benefits of BPOIncrease productivity Cut operational costs Provide better service Save costs Improved accountability

CALL CENTREA call centre is a place of network of places, where a customers queries can be dealt with satisfaction to the customer. A call centre is a place, which interacts with the customers, either by making or receiving calls, for business purpose. It is the core work of the call centre.

Call Center ServicesCall centers provide various services and they are totally customizable to the needs of each industry and organization. If you are a web solution provider and want to outsource your customer care service, customer care call centers offer the following services: Customer care Complaint center Customer satisfaction Troubleshooting Order processing

Call Center ServicesIf you are a multinational company selling electronic equipments online, your hired call center may provide you with following services: Online Order processing Live chat Customer care via web or phone Complaint center Troubleshooting

Kinds of Call Centre

According to Geographical location:-

DOMESTIC-Receiving & Making calls in same country. INTERNATIONAL-Call made in one country & receivedin other country.

Types of Call CentreInbound Call Centre Outbound Call Centre Web Enabled Call Centre CRM Call Centre Telemarketing Call Centre Phone Call Centre

Inbound Call Centre

The inbound call centers are those that only receive the calls usually on toll free numbers from the customers. These call centers provide 24 hours service to all customers. The primary goal of these call centers are to receive product orders, help customers, to find dealer location.

Outbound Call Centre

Outbound call centers deals with telemarketing and product promotion. It requires technical experience and expertise to ensure the clients that you are the company that is best.

Web Enabled Call Centre

Web enabled call centers are prevailing throughout the world rapidly. Web enabled call centers deal with online transaction and live chat.

Telemarketing Call Centre

These call centers deal with telemarketing and promotion of services. Their primary goal is to promote sales and customer satisfaction.

Phone Call Centre

They are usually automated call centers that rout the calls and uses IVR technology. These call centers can be used for asking bank account balance, pin numbers, telephone numbers and other information. Computers replies pre recorded answers.

According to process:Inbound:-Where the calls are received. Outbound:-Where the calls are made.

According to Technology:Voice Based:-Which interacts withcustomers by using voice only. through web.

Web Based:-Which interacts the customers

An Inbound Centre is one that handles calls coming in from outside, most often through toll free numbers. These calls are primarily service and support calls, and inbound sales.

Services of an inbound call center

Inbound call centers are designed to take catalog orders, help desk queries, dealer locations and more. They offer customized services according to the business they are dealing and hence give constant orientation and training to there employees working for that particular project. The inbound call centre professionals process calls and integrate Interactive Voice Response. They also use Internet services to sell additional products and offer services in a dedicated environment.

Apart from this they also integrate customer care services, predict customer behavior and take action accordingly, while the customers are still on the line. So it can easily be said that in this business you have to be on your toes all the time. The inbound call center employ a dedicated team of live operators, account representatives and program managers. Offering 24/7 operator availability for the customers, these call centers provide round-the-clock account management. Attention on detail is a must trait for surviving in this business.

Inbound call centres offer communication services specifically designed to maximize the efficiency of direct marketing efforts or to be a part of the technical support team of the clients. They help the business in building a successful long-lasting relationship with customers and hence ensure the growth of the business.

For ExampleCustomer Service Toll Free Response Help Desk Seminar Registration Inquiry Handling Technical Support

Representatives in inbound call centres are called CSRs (Customer Service Representatives)

Inbound Call Center offers Skilled, professional, customer support and technical service representatives Experience with programs similar to yours Rapid response to market conditions Market research Account management expertise Enhanced reporting capabilities Market testing capabilities Improved market coverage Faster ramp-up, launch, and roll-out of new campaigns

Services ProvidedBanking & Finance I.T & Telecommunications Insurance & Mortgage Public Transportation

In Outbound Call Centres the calls are initiated by the representatives, mostly with the aim to sell a product or service to a customer.

Outbound Call Centers depends on the technological solutions, extensive experience, quality assurance programs and commitment to customer service excellence that further ensures maximum results from the direct marketing efforts for its success. The business depends on three basic things training, research and persuasion.

The success of this business is the training of the agents to become competent and persuade the customer. This takes a lot of skill and practice. For a call canter business to do well it is important that constant training be provided to the agents and they should know all the latest techniques employed.

The outbound clients benefit from the rigorous adherence to highly costeffective, results-based production and management processes. The key to success is the thorough understanding of the business. Having understood the differences between business-toconsumer and business-to-business telemarketing, the outbound call centers use experienced management to focus on the unique requirements of each client and their targeted market. Incentive are offered to motivate the agents.

Outbound Call Centre Services are:Direct Mail Follow-up Production Promotion Debt Collection Appointment Scheduling Up Sell/ Cross Sell Campaigns Market Intelligence Surveys Information and Literature Fulfillment Customer Satisfaction

Industries suites to Outbound:Banking & Finance I.T & Telecommunications Insurance and & Mortgage Tourism, Travel Industry & Hotels

Types of Dialers Manual Dialer Progressive Dialer Preview Dialer Predictive Dialer Predicative Hang-up Dialer

Manual Dialer

Using a manual dialer means where an agent has to dial manually

Progressive DialerA device that presents the account information and phone number on the screen after the number is dialed This dialer is more automated than a preview dialer but less automated than a predictive dialer.

Preview Dialer

A device that presents the account information and phone number on the screen to allow the agent to preview the information before instructing the dialer to dial (or not dial) the call

Predictive DialerA device used to automate the method of making outbound calls and directing them to an agent when a live person answers Predictive dialing screens out other responses such as answering machines, busy signals or operator intercepts and records the result

Predictive Hang-up

The call attempt is aborted during the progress and before the customer answers

Automatic Call Distribution ACD

A software feature that routes a call groups of agents (also called a queue) based on first-in, first-answered criteria. The guiding principle is that the caller who has been waiting the longest will be first the caller routed to the next available agent. The agent that receives the call will be either the first available agent or the agent that has been available for the longest period of time

Computer Telephony Integration (CTI)A method of connecting your telephone system to your database to permit faster and more efficient handling of calls. Most commonly this will allow you to pop your callers details up on to the agents screen when the calls connects. Screen pop is a function of CTI, CTI will direct the data screen of the calling persons account to the terminal of the agent as the call is being routed

Basic TechnologiesAutomatic Number Identifier (ANI) A telephone service that provides the telephone number of an incoming call A signal that software programs pick up the moment some calls in and then route that call to the appropriate rep and display the callers record of info in front of them

Call/ Contact BlendingThe process of combing the flow of inbound/ outbound calls and other contacts such as email or web transactions to a set of agents. Contact blending can be accomplished manually or by means of automated systems that route the contacts to the agents.

Abandoned Call/ Contact

A call or other type of contact that has been offered into a communications network or telephone system, but is terminated by the person originating the contact before any conversation happens. In an outbound calling scenario, abandoned calls refer to connects that are disconnected by the automated dialer once live contact is detected and no agent available to match up with the call.

Interactive Voice Response (IVR)

A device which automates retrieval and processing of information by phone using touch tone signaling or voice recognition to access information residing on a server to give a response. The response may be given by a recorded human voice or a synthesized ( computerized voice. IVR is used in applications such as Banks by phone or check on my order which not only distributes information but collects information as well

Voice over Internet Protocol (VoIP)

Transportation of voice calls across the internet

The elapsed time from when a person answers a call until the call is disconnected by a person

Wrap-Up Time

The time required by an ACD agent after a conversation is ended, to complete work that is directly associated with the calls just completed. Does not include time for any other activities such as meetings, breaks, correspondence

After Call Work (ACW)

Work immediately following an inbound call or transaction. If work must be completed before agent can handle next contact, then ACW is factored into average handle time. Work may involve keying activity codes, updating database, filing out forms, placing an outbound contact

Integrated Services Digital Network (ISDN)

A set of international standards for telephone transmission. ISDN provides an end-to-end digital network, out-of-band signaling, and greater bandwidth than older telephones services

Time waiting for a call

Key Performance IndicatorReflects organizational goals Change in sales volume from month to month

Sales per Hour (SPH)

A sale per hour refers to a total number of sales divided by total number of hours

Sales per Day (SPD)

A sale per day refers to a total number of sales divided by total number of days

Modes of PaymentPaying Method - TransactionCard Present Transaction (CPT) - Card holder Physically present Card Not Present Transaction (CNPT) - By Phone, Web, Fax Only large companies are preferred or allowed to make CNPT CNPT carries higher risk of fraud

There are two basic modes of payment in telemarketing

By Credit Card By Cheque

Modes of Payment1 2 3 4 5 VIS AMX DC DIS MC Visa Starts with 4 Has 1316 digits Has 15 digits Has 14 digits Has 16 digits Has 16 digits

American Express Starts with 3 Diners Club Discovery Master Card Starts with 3 Starts with 6 Starts with 5

Automated Clearing House (ACH)ACH is an electronic network. It transfers and clears funds between banking institutions. It takes 48 hours to clear ACH is the term used in US

In UK it is known as BACS (Banks Automated Clearing Services). In Australia it is known as APCA (Australian Payment Clearing Association). In Canada it is known as ACSS (Automated Clearing Settlement System).

Identity TheftIdentity theft is a crime. Identity theft is the wrongful use of anothers personal data for economic gain

E.g. your bank account number, social security number, credit card number can be used for this deception

SSN/ SIN/ NI/ TFNThese numbers are issued to citizens, residents and temporary working residents. It is used for taxation purpose These number has become de facto national numbers These numbers are the source to access Credit Report

Credit ReportA document which shows a individuals It has creditability rating which from 5001000 This rating is also known as Beacon Scores. Credit Bureau which maitains this report are 1. Equifax 2. Trans Union 3. Experion

Digital Contract/ Signature:After the sale is made the call is transferred to a verifier who states the terms and conditions to the customer who in turn accepts the terms and states a yes. This conversation is recorded and saved as file. The recording/ file are called Digital Contract or Signature It is a legal contract

Voice Verification:For verification process: The customer has to be 18 yrs of age or above Recording Permission Verbatim (material, price, cancellation) Payment mode Customer Service Number


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Call Center Training

Call Center Training. Introduction to Call Centers. WHAT IS A CALL CENTER?


Presentation Transcript

Call Center Training Introduction to Call Centers • WHAT IS A CALL CENTER? • Industry term referring to a company phone center that handles such services as help desk, customer support, lead generation, emergency response, telephone answering service, inbound response and outbound telemarketing is a call center. It is a part of an organization that handles inbound/outbound communications with customers. A call center is a central place where customer and other telephone calls are handled by an organization, usually with some amount of computer automation. Typically, a call center has the ability to handle a considerable volume of calls at the same time, to screen calls and forward those to someone qualified to handle them, and to log calls. It is a functional area within an organization or an outsourced separate facility that exists solely to answer inbound or place outbound telephone calls; usually a sophisticated voice operations center that provides a full range of high-volume, inbound or outbound call-handling services.

Inbound v.s outbound

Call center technologies • VoIP (Voice over Internet Protocol, technology providing voice services over IP connections) • Internet (E1, DSL, SDSL DXX etc) • Hardware (LAN, Switches, Routers etc) • Networking ((LAN & WAN, Different Components of networking) • Call center category description • Customer Service • Telesales • Help Desk • Collections • Call Center Operations • E-Commerce • Support Cast • Telecom/IS • Account Management

Skills Necessary for a call center agent • Learning Skills • Communication Skills • Customer Handling Skills • Team work and Individual capabilities • Telephone Etiquettes and the ability to respond professionally to clients on the telephone • The candidate's ability to use proper grammar • Vocabulary skills relevant to a call center position • Attention to detail and ability to follow specific instructions • Basic math, logic, analytical and telephone problem solving skills • Ability to follow specific instructions • Telephone problem solving skills

Call flow management – Do’s and don’ts On-Hold Messages Continued

On-Hold Messages Call flow management – Do’s and don’ts

Customer service inbound Call flow management – Do’s and don’ts Continued

Customer service outbound Call flow management – Do’s and don’ts Continued

Customer service outbound Call flow management – Do’s and don’ts

Effective communication • Effective Listening • speaking with confidence • Call center communication skills • Communication Techniques • Questioning Skills • Telephone Techniques

Phone etiquettes • Avoid using Slangs. • Make use of phrases such as "May I help you", "You are welcome", and "Thank you", etc. • Put the receiver down gently. Never slam the phone. • Always speak clearly so that the other person can understand what you are saying. • When picking up the phone, it is good practice to identify your Company and yourself to the caller. • When transferring calls, make sure that you are well versed with the procedure for call transfers. It is good practice to use the name of the person you are transferring the call to. • Always adopt a pleasant tone of voice and be attentive. • When placing a call on hold, inform the caller of the same. • Don't interrupt the caller when speaking. • When initiating a call, spend a few moments to mentally prepare yourself so that you know wheat need to be said / discussed.

Understanding customer services • Customer needs • Difficult situations • Skills simulation • Building customer loyalty • Communicate • Understand Your Customer's Goals • Be Consistent • Build Credibility • Cracker Jack Surprise

Call center telephone sales • Principles and techniques of telephone sales • Telemarketing laws

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Searches related to powerpoint

In summary, here are 10 of our most popular powerpoint courses.

Frequently Asked Questions about Powerpoint

What is microsoft powerpoint and why is it important to learn ‎.

Microsoft PowerPoint, part of the Microsoft Office software suite, is the most important slide presentation program to master. In business and other fields, good presentation design is critical for the effective communication of ideas with clarity and maximum impact. By combining text, graphics, and multimedia content, this powerful software tool helps you to convey information, report findings, and answer questions in a compelling way.

Eye-catching graphic design, attractive typography, and rich multimedia content are all important capabilities to learn. Moreover,, to meet the demand for smarter decision-making inputs in today’s age of big data, then you need to master data analysis and be able to visually present it. Incorporating charts and other data visualization tools from Microsoft Excel into your PowerPoint presentations can bring your client-facing communication to the next level. ‎

What careers can benefit from learning Powerpoint skills? ‎

Anyone who needs to present data to others in an engaging way will benefit from PowerPoint skills. Whether you are a software developer presenting an application, an environmentalist teaching conservation, or a hospital manager outlining pandemic protocols, you will be using presentations to deliver your message with confident professionalism.

One occupation that uses presentations extensively is management analysts. Known also as management consultants, these experts of efficiency uncover the areas of a business that are neglected, overvalued, or mismanaged and provide detailed solutions on what needs to be done for positive, profitable change. Although an entry-level position only requires a bachelor’s degree, it is often preferable to have a master’s degree in business administration (MBA).

According to the Bureau of Labor Statistics , management analysts make a median salary of $85,260 per year, and with a job outlook of 14% over the next decade, it is one of the fastest growing fields in business. ‎

Can I learn Powerpoint skills on Coursera? ‎

Yes. Whether you are looking to improve the look and flow of your presentations or take them to the next level by integrating data analysis, Coursera offers a variety of courses and Specializations on PowerPoint skills. These courses are offered by respected schools like the University of Colorado Boulder and companies like PwC - a leading management consulting firm.

And, with constructive feedback on your presentations and peer collaboration on capstone projects, you will have the opportunities to hone your PowerPoint skills with the same attention to detail as on-campus alternatives - but at a substantially lower cost. ‎

What skills or experience do I need to already have, before starting to learn PowerPoint? ‎

The skills or experience that you need to already have before starting to learn PowerPoint would likely include computer literacy, familiarity with Microsoft programs, a sense of creativity and design, and an interest in creating design-based presentations. As PowerPoint is the dominant presentation software available, many workplace professionals who have a need for online presentations already know about PowerPoint. This spreadsheet program is extremely useful for creating business presentations and laying out detailed plans in a creative, image-friendly manner. ‎

What kind of people are best suited for work that involves PowerPoint? ‎

The kind of people who are best suited for work that involves PowerPoint include creative marketing types and people who generally work well with images, words, and videos in connection with a presentation. If a person is creative, analytical, computer literate, and has a strong communications style, then this person has the right assets to do well with work that involves PowerPoint. Other kinds of people who are best suited for PowerPoint work may include teachers, students, business owners, and project managers. The simple fact is that with enough practice, anyone can learn PowerPoint, but people who have to create presentations using PowerPoint on a regular basis tend to get very good at this software application. ‎

How do I know if learning PowerPoint is right for me? ‎

If you are someone who enjoys creative work with computer programs, learning PowerPoint is likely a good fit for you. The ability to take a loose concept and some notes and turn it into a creative, image-packed PowerPoint presentation can give you a feeling of satisfaction that may be missing in other work. Since PowerPoint is used by many companies across many industries, understanding the fundamentals of PowerPoint and the rest of the Microsoft suite of products may also give you a career advantage that can make you more employable than your peers. ‎


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12 training presentation ideas

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We’ve been thinking about training this week, in particular the really boring training slides we’ve all come across during our corporate careers. We’ve decided to fight back and try to help participants to actually learn something. So, calling all facilitators, trainers, and training content creators, please take note of our 12 training presentation ideas!

Slides aren’t for decoration

Many presenters realise that their slides shouldn’t contain walls of text. But, unable to successfully visualise the information that they want to help convey, they replace the text with pictures that are only tangentially (or metaphorically) related to their training presentation content. The problem? These visuals don’t really help learners to understand or remember the training material.

So – don’t decorate – illustrate. Find images, diagrams, photos, graphs, or sketches that actually help learners to learn.

Animation helps explanation

Because so much PowerPoint animation is done badly, some so-called experts have had the daft idea that you shouldn’t use animation because it’s distracting. That’s like saying that you shouldn’t listen to music because Justin Bieber exists. Done well, animation is wonderful for explaining how things work – showing the parts moving around, processes in full flow, things growing and shrinking and colliding.

Think of the animations that help explain ideas in the TV news or documentaries. That’s what slides can do with the help of clever visualisation and relevant animation. ( Here’s a nice example if you want some more proof.)

And you’re just seven steps away to your first PowerPoint animation ninja belt .

Bullet points don’t work. Honestly.

Text slides do have a place in training presentations. To show quotes, for agendas and timetables, or for material such as definitions where the exact wording matters, and you need the audience to just read quietly for a bit.

But in general bullet points don’t work. Your audience can read, but they can’t read and listen to you talk at the same time. So, if you want participants to listen to you, don’t compete with slides they can read more quickly than you can read out loud.

Have enough slides

A lot of presenters are scared of having too many slides. This makes sense when slides contain big blocks of text – the fewer of these the better! But, if your slides actually help bring your training to life, and illustrate your learning objectives, you need the right number – not just as few as possible. If nothing changes on screen for half an hour while you cover a huge amount of content, your learners will benefit from seeing additional slides.

Use a slide every time you think it will help you to explain the points you are making.

Use a variety of visual aids

There are plenty of visual aids that can help with a training presentation. Obviously good old-fashioned whiteboards can work well. So can videos. So can physical objects used as props.

‘Show and Tell’ at school worked as well or better than a typical training presentation. Why was that? Harness that energy and you’ll be more successful.

Pay attention to design. Your audience will.

It’s amazing how many important training presentations look like they were designed by somebody showing off the two things they learned from a copy of PowerPoint 1995 for Beginners. Ugly text. Ugly graphics. Too much text. Inconsistent layout. No white space. The sort of presentation that says “we didn’t really try” but still gets used for onboarding all new staff, or at training sessions with senior management. It’s embarrassing.

People notice design – consciously or sub-consciously. If you want to give the right impression, and if your training presentation is going to be used in a way that warrants the expense, it’s a really good idea to involve a professional presentation designer. (At the very worst, use these three hacks – every time.)

Harness the power of stories

When I studied for my MBA (years ago, partly worth it, partly not) our strategy lecturer was full of great ‘war stories’. The most memorable lesson we had involved viewing interviews with the leadership of a small fast-growing food technology company, talking about how they planned to grow. The same team had been interviewed every few months. The company was aggressive about expansion and had spent a lot of money developing its product – it was hard to know how the story would end. The lecturer kept stopping the tape, and we discussed what was happening, and what should have been happening. We really didn’t know how things would end.

I studied 100s of companies as part of my MBA. Most I’ve forgotten. I remember that that one ran out of cash and stopped trading days before a large order came in (which they couldn’t take).

The right stories – told with enough detail, and where there’s genuine uncertainty and interest about what will happen – can make your training come to life.

Change pace

Given how obvious it is that training presentations that go on-and-on-and-on-and-on without any sort of change of pace can be tedious, it’s surprising how many people do them that way anyway. Is it because they haven’t got any better ideas? Or because that’s the way others do it? Perhaps.

Break up your training presentations with exercises, discussions, quizzes, videos, props, whiteboarding – anything to vary the pace and ensure variety for your audience.

Don’t use slides as handouts

There’s often an expectation that a trainer delivering a training presentation will also provide a handout. The idea is that a handout serves as a real reminder of what happened, so that participants can benefit ‘long term’ from training. The problem? If slides work as handouts they must be pretty much self-explanatory. If slides are self-explanatory, the trainer will just be ignored while trying to present them – the audience will read instead.

So, by all means provide a handout if you want to – but don’t ever just use the same slides to present and to print as a handout.

Turn your training presentation into eLearning

Using a tool such as Articulate Storyline, iSpring, or indeed using PowerPoint itself, you can easily record a narrated version of your training presentation slides. In this way, your slides can work as training follow-up, or even as an alternative eLearning version of your training.

Once you’ve put in the hard work of creating effective slides, spend a bit of additional time creating a valuable resource for on-demand training on online follow-up material, by recording narration and adding interactivity.

Does interactivity sound like a dark art – it’s actually pretty simple to do in PowerPoint .

Don’t read aloud

When you do need your audience to read slides, don’t compete with them. If they are reading, they can’t listen to you. If they are listening to you, they can’t read.

If you need the audience to read something, explain what you are going to show them and why it matters, put it up on screen, and shut up while you read it to yourself. Then when you see the audience are ready, continue presenting.

Find a presentation skills coach

If you are a trainer or facilitator, you should already be reasonably comfortable with presenting, understand the need to practice, and know that you need to learn your material. If you want to take things to the next level though, find someone – a peer, a professional, or a video camera and your own insight – to critique your presentation delivery.

Eliminate verbal fillers, think about language and phrasing, and work on how you interact with your slides. It’s hard to notice when presenting, but there’s always room for improvement.

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Choosing a presentation design agency

Choosing a presentation design agency is a lot harder than buying a product. With presentation design services, you don’t know what you’re going to get until the project is nearly finished. What you get from the studio isn’t the exact same thing as what any other company ends up with. So how do you choose the right business presentation design firm for your presentation work?

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We told you what to do…so why are so many presentations still crap?

Presentation Zen was published ten years ago. Al Gore won his Oscar for a film based on a presentation in 2006. Amazon sell more than 38,000 books with ‘presentation’ in the title, and more than 7,500 with ‘PowerPoint’. Which all sort or raises the question Why are so many presentations still crap? All those books, decks, all that advice – Is it even making a difference?

visual communication

Lot of good points have been discussed in this post. I do agree with them. I have attended and given many presentation and training. I came up with Following article on effective training and presentation as per my experience. Would appreciate the feedback.


firstly thank you for this tips, all management student is learning related effective presentation skills and best perform presentation at the time.

While these tips are good, I felt mislead by the article’s title as I was looking for subjects to talk about, not helpful advise on how to present.

I agree, Mary. The information is useful, though the title is misleading. I was looking for an article about good topics to present during a mock training (part of a job interview). What is presented in this article is not a list of training presentation “ideas”, but rather training presentation “tips”. The tips are very useful, so I thank the writer for that.

Mary, wouldn’t that just completely depend on what you wanted your training to be about? Given how different e.g. massage, fluid dynamics, and brain surgery are, it’s hard to give general ideas on what training presentations should be about. But I’m glad you liked the presentation tips at least.

This information was very helpful. I will use the tips going forward when presenting. thank you

Very useful. There are some critical points that I can use to develop my training skills.

So interesting! Thanks a lot.

Thank you for the positive points. Easy to implement and benifical to audience. I’ll be back!

Great information. This article was very helpful. Especially the section on utilizing elearning tools.

In the training my company offers, we supply all the delegates with a pack showing the whole presentation on the left of each page with space for their own notes on the right. I know this is very common practice. However, as a presenter I’m always a bit confused by the fact that my animation is wasted as delegates can see all I’m holding back. Similarly, there’s no point asking questions because the answers are visible to them. And so on. So, if the presentation is right, what’s the right format for delegates’ notes, please?

Madeleine what you describe is very typical, but it’s also ineffective. Handouts should support a presenter, not undermine both the presenter and the slide. Why would I listen if I can read ahead on the handout (given that I can’t read and listen at the same time)?

Consider accessing this resource on handouts . But for those who just want a quick summary (i) consider providing slides only after the presentation (ii) consider a video/recording of the slides being delivered, not just a static snapshot (depending on the slides) (iii) let people take their own notes – they can always make note of slide numbers and refer back if you tell people you’ll provide slides after (iv) if you want to provide something for note taking, make it something custom-designed, that aids learning/understanding when learners fill in the gaps.

Still i am tensed up to start my training session for my colleague teachers…

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20 Best Free Training & eLearning PowerPoint Templates for 2022

Sharon Hurley Hall

This sponsored post features a product relevant to our readers while meeting our editorial guidelines for being objective and educational.

An educated workforce is a happier workforce. That's why it makes sense to invest in corporate training and eLearning.  It'll increase the skills, creativity and innovation of your workforce and help you keep more employees, too.

Best Free Corporate Training  eLearning PowerPoint Templates

One key tool in delivering training is the presentation. Get your presentation right, and you can present important information and engage your audience.

To build presentations fast use premium corporate training PowerPoint templates. You'll find lots of attractive premium corporate PowerPoint templates and other education templates on Envato Elements. There are also plenty of premium ga-analytics#sendMarketClickEvent">eLearning PowerPoint templates and on GraphicRiver.

In this guide, I'll share some of the best training PowerPoint templates (paid and free) to help you make appealing presentations.

Best Premium PowerPoint Corporate Training PowerPoint Templates on Envato Elements (With Unlimited Use)

Free PowerPoint templates can be appealing. But you'll get better support and a harmonious design if you opt for a premium design . Plus, you'll save time because premium presentation templates are set up so you can get started.

Envato Elements has the best training PowerPoint templates to have a successful presentation.   Download as many premium PowerPoint presentation training templates   as you want, all for one low price.

Get unlimited corporate presentation templates on Envato Elements

You may be templated by free eLearning templates for PowerPoint you find online. But training and development PPT templates for free download generally lack some quality. They don't have the same choices and professional designs as a premium training PPT download.

Find the perfect PowerPoint training template on Envato Elements. To find them select Presentation Templates to the right of the search box. Type training into the search box to see hundreds of training slides templates. When you decide on the perfect template, click Download . Then you're ready to start customizing your training presentation.

Find training powerpoint templates on Envato Elements

To learn more about using PowerPoint to create great presentations, check out our PowerPoint tutorial guide .

5 Best Premium PowerPoint Presentation Training Templates From Envato Elements

You can't beat a professional slide design to impress your audience. Here are some of the best premium PowerPoint eLearning templates available on Envato Elements:

1.  University School College Training Education PPT

University School College Education Team Training PPT Template

This is a well-designed and modern training presentation template. It's great for teaching and training. The team training template PPT comes with over 100 slides you can work with. You can also use the included maps, charts, and other graphics.

2.  Malistisk PowerPoint Presentation Template

Malistisk PowerPoint Presentation Template

Malistisk is one of the best PowerPoint templates for training, thanks to its crisp, minimalist design. The technical training template set includes 12 PowerPoint files and more than 60 slides. Add the finishing touches to your presentation with built-in icons and handmade infographics. 

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It's easy to edit this set of training PowerPoint templates via drag and drop. The Marketing Plan template set includes 80 different slides and 10 color schemes. There are many different business templates and charts with editable shapes.

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This set of corporate PowerPoint templates includes more than 100 unique training slides. There are editable charts and diagrams, making it easy to include data in your business training. The Pitch Deck training PPT is attractive, well-designed and well-supported.

5.  Thinkers - Creative Presentation Template

Thinkers Creative Presentation Training PPT Template

Thinkers is a responsive PowerPoint training template with a clean, professional design. The template set has more than 100 slides and will match your branding with unlimited colors. It also includes a variety of infographic elements such as charts and timelines, as well as editable vector icons. 

5 Learning PowerPoint Templates From GraphicRiver (Premium)

Envato Elements is great for finding premium team and technical training PPT templates. But do you need a ga-analytics#sendMarketClickEvent">PowerPoint training template or training presentation template for one-off use? Then GraphicRiver is a great resource. 

find training slides templates on GraphicRiver

To find the perfect training presentation template, go to the Graphics tab on GraphicRiver. Type training into the search box. 

There are hundreds of premium PowerPoint eLearning templates to choose from.  Get started with some of our top picks:

1.  ga-analytics#sendMarketClickEvent">Bebaca - Education PowerPoint Template

Bebaca Training PPT Template

This PowerPoint training template is a fun contemporary choice for your next presentation. This download comes with 40 unique training slides and layouts. These slides are also easy to edit and customize. Take advantage of the device mockups to help illustrate your points. There's no doubt that Bebaca is a great place to turn to instead of a training PPT template that's a free download.

2.  ga-analytics#sendMarketClickEvent">Genia – Online Education PowerPoint Template

Genia PowerPoint Training Template

Here's a cool training presentation focused on education. Genia comes with unique slide layouts, image placeholders, and it's based on master slides. It has plenty of white space, making it easy for your audience to follow your points. The Genia template is perfect for your next training presentation.

3.  ga-analytics#sendMarketClickEvent">Online Courses PowerPoint Presentation Template

Online Courses Training PowerPoint Presentation Template

This PowerPoint training template set is designed for online courses. It's got an eye-catching design and includes animations. There are 51 training slides in the set. It's easy to change colors to match your chosen color scheme with a single click. Free eLearning templates for PowerPoint usually don't have these features.

4.  ga-analytics#sendMarketClickEvent">Agoda - Fashion PowerPoint

powerpoint elearning templates - agoda

This simple, elegant eLearning PowerPoint template has a clean design to suit any kind of training. It includes 50 slides that are designed and easy to edit with drag and drop. The training template PPT includes vector icons.

5.  ga-analytics#sendMarketClickEvent">University - Education, Event & Course PowerPoint Presentation Template

University Training PowerPoint Template

This training PowerPoint presentation template will help you deliver in an online classroom. The slide deck's layout is minimal and stylish. University also includes more than 42 unique training slides. Features like image placeholders and master slides make this an easy template to customize. It's hard to find a training PPT template free download that can say that.

Create Interactive Online Courses With iSpring Suite

If you'll be delivering your training presentation online, why not use software that's specially built to create interactive online courses? With iSpring Suite , you can easily create eLearning materials that will engage and educate your audience.

Creating a course with iSpring Suite

The best part is that iSpring Suite is based on the PowerPoint software that you know and love. So the interface will feel very familiar, and the application is quick and easy to learn. But iSpring Suite offers so much more than PowerPoint. With its simple, intuitive tools, you can create:

When you've finished creating your eLearning materials, you can just click the "Publish" button to upload them seamlessly to your LMS or website.

iSpring Suite shown on different devices

iSpring courses are designed to look great and function perfectly on all devices, whether desktop or mobile. So if you want to make online courses or training materials that people can access wherever they are, try iSpring Suite. The best way to get started is to sign up for the 30-day free trial , so that you can check out all the features at your own pace, without paying a cent.

20 Best eLearning PowerPoint Templates Free to Download

Before you look for eLearning PowerPoint templates for free on the web, remember that premium options have advantages. They tend to be well-designed, well-supported, and easy to use.

That's why it makes sense to check out Envato's freebies first. These give you access to premium templates (not for PowerPoint) completely free of charge.

Free Files From Envato Elements

Here's how it works: 

Every month Envato Elements offers 12 handpicked files. These include fonts, web templates, presentations and more. Create a free account and download this month's free premium files today.

You can also try Envato Market for free to get seven hand-selected freebies each month.  Log in with your Envato Market account to get this month's handpicked premium freebies . 

But if your budget is too tight to go for premium quality, then the following free eLearning PowerPoint templates will help you get started:

1.  Business Company

This free training PowerPoint template comes with 16 slides. It also includes infographic elements. Use it for business training or eLearning.

Business Company Training PPT Template Free Download

2.  Colorful 3D People

These 3D illustrations come with this free corporate training template. It has graphs, tables, and charts. You'll also find device mockups.

3.  Geography Training PPT Template Free Download

This is another free eLearning presentation theme. It includes geography-themed slides that are editable. This way you can tailor your e-learning PPT template to your topic.

4.  Conference Room

This free training PowerPoint presentation includes an image of a conference room. This makes it a great design for delivering training during meetings. It works well as a training and development PPT template free download. 

5.  Strengths - Team and Technical Training PPT

Planning a SWOT analysis as part of your corporate training session? This free PowerPoint eLearning theme is set up to make this easy with built-in slides for each aspect of your analysis.

6.  Reading is Magical

Here's another entry in our list of eLearning PowerPoint templates that's free to download. Reading is Magical has 25 slides that include a graphic of children huddled around a book.

Reading is Magical Training PPT Template Free Download

7.  Project Management Training

This training and development PPT template free download is great for many subjects. If your training relates to sketching or designing, the slide templates are already set up.

8.  Training PPT Template With Timeline

If you need to talk timelines, this training presentation template has the graphics you need already built in. All you've got to do is edit the included example, and you're good to go.

9.  Chalkboard Education  

The Chalkboard Education training template for PowerPoint gives you that classic classroom vibe. That makes this training and development PPT template free download good for any type of event.

10.  Classic Corporate Training PowerPoint Presentation

Classic Corporate is an accessible template from Microsoft can be customized to suit any training need. This training PPT template free download works with Office 365.

11.  Cutelor - Training PPT Template Free Download

Cutelor has a modern design, with 14 education and training slides. You'll soon be able to customize this to deliver your next training session or online class.

Cutelor e learning powerpoint templates free

12.  Education and Training PowerPoint Presentation  

This is another free Microsoft Office template featuring images of education. It's simple to edit fonts and colors to make the training template PPT your own.

13.  Cute Robots - Training PPT Template Free Download

The Cute Robots training presentation template is free to download and use. The 25 training slides are easy to customize, and there are 80 icons included.

14.  Rainbow Lines

This free training presentation template features colorful lines across each slide. It includes icons and comes in at a widescreen 16:9 aspect ratio. 

15.  Investor Pro

Investor Pro is a free technical training PPT download. This training template PPT blends photos and charts to create an eye-catching presentation. It includes 16 editable slides.

e learning powerpoint templates free - Investor Pro

16.  ProjectX  

You'll enjoy this attractive free team training PPT template. It includes charts and maps to make your presentations more exciting. This template is easy to edit and includes 16 slides.

17.  Gravity Training PPT Template

This modern training and development PPT template free download has plenty of room for images. It features a clean, cool design suitable for any training presentation.

18.  Rutland

This is a free training template PPT for corporate use. It has a rounded design and space for large background images. This free training and eLearning PowerPoint template has 25 slides.

19.  Pandarus - Free Training PowerPoint Presentation

Are you looking for medical team training PPT PowerPoint templates? Pandarus, from Slides Carnival, might suit you. With a medical-themed slide background, this template is easy to customize.

20.  Mutuis

Mutuis is a simple training PowerPoint template with a dark background. The dark background is suitable for many purposes, including corporate training. This free technical training PPT includes 25 editable slides.

Mutuis Training PPT Template Free Download

How to Quickly Make Training PowerPoint PPT Presentations

Want to make your training PPT presentations even more effective? Then make some changes to your eLearning PowerPoint template. I'll be using the premium Anaa template from Envato Elements in this tutorial. 

corporate powerpoint training templates - anaa

Let's get started:

1. Edit Header Text

Once you've opened the training PPT template, navigate to the first slide you want to edit. Double click to select the text in the header area and replace it with your chosen text.

edit training slides template

2. Edit Body Text

Follow the same procedure to edit the body text. You can also paste in text you've already prepared. Remove any text areas you don't need by double-clicking on the text box. Then use the context menu and the Cut command.

edit body text for training slides template

3. Add or Resize Images

Click on the onscreen image icon to upload an image from your computer. Double-click to select an image box, then drag the handles to resize the image.

resize image on powerpoint elearning templates

4. Add Charts or Icons

Navigate to any slides with charts or graphs and double-click to select a chart you want to use. Copy it to the slide you're working on, and update with your own data.

add charts to powerpoint elearning templates

5. Remove Unwanted Slides

When you're done, remove any unwanted slides. To do this, right-click on a slide you don't need, and select Cut from the menu.

remove slides from powerpoint elearning templates

5 Quick Tips for Better Corporate Training (eLearning) PowerPoint Presentation

A training presentation template is the best way to build a successful presentation. But everyone can use a few quick tips to up their presentation game! Let’s look at five of the best:

1. Don’t Distract Your Audience

If you’re building out a training plan template PPT, chances are you’re instructing a large audience. The last thing you want is to distract them with messy, cluttered slides.

That’s why it pays to turn to a premium training slides template. With pre-built, minimalist layouts, you can build stylish and readable slides.

Training presentation template

2. Be Consistent: Use Master Slides

Let’s say you want to feature a certain logo or image on your training deck template. But suppose it's got fifty or sixty slides. You don’t want to add it over and over—and audiences will notice if objects start moving around the slides. 

For a professional and consistent look, turn to the Slide Master view in PowerPoint. With it you can apply identical bulk edits in seconds.

Ready to learn how to make bulk edits a breeze? Check out our quick tutorial screencast: 

powerpoint presentation on bpo training

3. Illustrate Ideas With Infographics

Many people in your audience may be visual learners. Even if they’re not, most of us tend to understand concepts better if they've got a visual element. 

That’s where infographics come in. These are illustrations that combine information and bring concepts to life. They’re excellent learning tools. With an Elements training presentation template, you can build your own.

training plan template PPT

4. Plan Ahead: Outline

Even with the best training plan template PPT, you never want to arrive unprepared. Even as you build your slide deck, it’s crucial that you stay focused. 

One of the best ways to prepare is by building a PPT outline in advance. This helps you gather your thoughts before building corporate training slides. In doing this, you'll ensure they flow.

Jump over to our full tutorial on outlining your PowerPoints:

powerpoint presentation on bpo training

5. Use Subtle Animations

Imagine you’re presenting a series of ideas in sequence. If you flash them onto a slide all at once, it’s likely many readers might jump ahead. Keep them focused by animating your slides. In doing so, you can introduce specific pieces of content in order. 

But be careful: too many animations can be distracting. A pre-animated training slides template from Envato Elements is a great way to get started.

Training deck template

5 Training & eLearning PowerPoint Template Trends

Are you still unsure of which premium training PPT template you want? Here are five PowerPoint trends to help you decide:

1. Image Masks

Image masks (clipping masks) allow you to frame your photos in unique shapes. Use image masks to set your training PowerPoint aside and add interest. Image masks add a unique visual element.

Training Template With Image Masks

2. Gradient Color

Gradient color is where one color smoothly transitions into another color. Gradient color is great as a slide background because it can go with the topic that your presentation covers. Having a gradient background can also make the text easier to see.

3. Short Presentations

When looking through your completed training PowerPoint template ask yourself: do I need this on a slide? The new trend is to not have any fluff on the slides. By deleting slides that aren’t necessary, you’ll create a shorter and more impactful presentation.

training template

4. Engaging With the Audience

When you’re giving your training PowerPoint, you want the audience to focus on your presentation. There are several ways you can engage the audience through your presentation. One of the ways is you can create an interactive quiz at the end of the presentation.

5. Device Mockup

Device mockups are a great tool that you can use to show your audience what your training or education website or app would like on a device. Using a device mockup in your eLearning PowerPoint templates is more interesting than a screenshot. Device mockups let your audience visualize what your website or app is going to look like on the device.

training PowerPoint with device mockups

Discover More Premium PowerPoint Templates With Pro Designs

We've shared a lot of premium PowerPoint templates in this article. But if you want even more, check out the articles below:

powerpoint presentation on bpo training

5 Benefits of Using the Best PowerPoint Corporate Training & eLearning Templates

Are you still considering where to source corporate training presentation template designs? While there are free eLearning templates for PowerPoint available. Professional templates gives you the most benefits.

Here are five key benefits of using the best designs:

Benefits of Envato Elements? (Unlimited Use)

Elements training presentation template

Sign up for Envato Elements now. You’ll have instant access to  training and other PPT templates , along with helpful stock photos, music, graphics, and so much more.

Common PowerPoint Questions Answered (FAQ)

After you start working with a training presentation template, you might find that you still have a few questions. It's common that beginners will encounter a few challenges.

Have no fear: we've got you covered. Many of the questions you face while working in a training plan template PPT are shared by everyone learning PowerPoint. Here are five common questions and the answers you need:

1. What's the Best Way to Share a Training Presentation Template?

You used a training deck template to create a helpful learning resource. Now, how do you distribute it efficiently?

A great way to do that is to use Microsoft's built-in features to share your presentation. Even free eLearning templates for PowerPoint work with the collaborative sharing options. Learn more in our tutorial below:

powerpoint presentation on bpo training

2. What Size Should Your PowerPoint Presentation Be?

There are many options you'll set as you start working with a training plan template PPT. Setting the dimensions and orientation helps you use all the screen real estate.

Learn how to set your PowerPoint size properly with the help of this tutorial. It's the perfect first step when you open a training slides template.

powerpoint presentation on bpo training

3. Can You Export PowerPoint to Another Format?

PowerPoint's native file format is .PPTX. It also supports exporting your presentation in  other  formats. The viewer can open those in other apps. That includes exporting as a video file so that PowerPoint isn't required at all.

This is actually one of the best ways to distribute your training slides template. Post a video version of your training deck template to your company's internal site, for example. Master the feature with the help of this tutorial:

powerpoint presentation on bpo training

4. Does PowerPoint Connect to Other Apps?

PowerPoint is a presentation app. Its main purpose is to show content and information that you've generated in other apps. It helps that it connects to other apps to make that process easy.

A natural integration is with Microsoft Excel. Charts and graphs link into a PowerPoint presentation and stay up-to-date as the data evolves. Learn how to link the two apps in our tutorial:

powerpoint presentation on bpo training

5. Does PowerPoint Support Printing?

A digital copy of your training slides template is great. An even better way to train your audience is by using PowerPoint's printing feature.

This is a great way to finish your training plan template PPT. Leave your audience with a printed copy to reference later as you read this tutorial:

powerpoint presentation on bpo training

Learn More About Working With PowerPoint

Want to learn more about PowerPoint presentation training? Then read our in-depth PowerPoint tutorial guide , or check out the tutorials below:

powerpoint presentation on bpo training

Prepare For Your Presentation Today

You've just seen some great corporate PowerPoint templates. As well as some e-learning PowerPoint templates for free. Remember that premium templates offer advantages over free eLearning templates for PowerPoint.

To create training presentations that wow your audience, start on Envato Elements. Then check out some of the premium corporate PowerPoint templates . You can also find more premium ga-analytics#sendMarketClickEvent">training PowerPoint templates on GraphicRiver. 

Why not get started on your PowerPoint presentation training today? Download your favorite training slides template and get started.

Editorial Note: T his post has been updated with contributions from Andrew Childress , Sarah Joy and Nathan Umoh . Andrew and Sarah are freelance instructors for Envato Tuts+. Nathan is a staff writer with Envato Tuts+.

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Specialty Answering Service

Call Center Training Program Part 1: Soft Skills and Empathy

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Posted in Call Center Jobs and tagged Call Center Training

If you manage a call center, then you know that exceptional customer care is the cornerstone of success in the answering service industry. But whether you’re a call center professional, a retail store associate, or a plumbing apprentice, basic customer service principles are applicable across the board. There’s no better time to refine or revamp your training approach than at the dawn of a new year, and we have just what you need to kick your customer care department up a notch in 2019.

In this 3-part series, we’ll help take the guess work out of answering service industry training, starting with a thorough review of the role that soft skills and empathy play in keeping clients happy. While phone skills, attention to detail, and a professional demeanor are second nature for some, for others, comprehensive soft skills training is an essential element in bringing out the best in your staff. And that’s what we’ve created in Soft Skills & Empathy 101.

The more equipped staff is to handle themselves appropriately in any situation, the more confident they’ll be on every call, and the better you’ll look to current and prospective clients. So, feel free to download and incorporate some or all of SAS’ soft skills handbook into your existing program, and stay tuned for part 2 – training techniques to fit every learning style.

Call Center Training Program: Soft Skills & Empathy

The first part of our call center training course will take you through the fundamentals of basic terminology that all CSRs should be familiar with, to what makes a great operator and some various skills and procedures that all CSRs should come to master. See below for the program outline and follow down the page for downloads emphasizing specific skills like de-escalation pointers and transitional phrases.

Program Materials : Download the Power Point Presentation to use during your training class.

#1. Basic Terminology

#2. What Makes a Great Operator?

Just stick to the FACTS!

#3. Using Your Experience as a Guide

#4. When Calls go Well, What is the End Result?

#5. The Importance of Staying On Script

#6. Soft Skills and In-Call Procedures

Ready for more? Continue to part 2 of our series where we explore 4 call center training techniques and best practices .

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Best Course Recommendations

9 Best Online PowerPoint Training Courses 2023

Last Updated on April 7, 2022 by Anand Yadav Leave a Comment

PowerPoint courses are a great way for beginners to learn how to use PowerPoint. There are many benefits of taking a PowerPoint course.

One is that you will be able to create professional-looking presentations. Another benefit is that you will be able to create presentations that are engaging and have the attention of the audience.

This section will introduce what a PowerPoint course is and what the benefits are of taking one, as well as some of the skills you can learn from taking one.

The best online PowerPoint training courses list includes both free and paid courses. Learning PowerPoint by taking an online course, training, tutorial, or online class will improve your presentation skills. 

These courses can be taken by anyone who has a keen interest in learning PowerPoint to master presentation skills. You can win your way in meetings by giving a powerful and excellent presentation. You may also find  the best courses to learn Microsoft Excel  and the best course to learn Excel VBA very interesting.

The best and most popular way to communicate is by giving an excellent presentation. When you want to share something new with your peers, a great way is to keep them engaged with your PowerPoint presentation. Whether it’s a new product or project, make an impact with your impressive PowerPoint presentation.

In a Hurry? If you don’t have much time, use the below links to find the best online PowerPoint training courses. Rest assured, we only recommend the best course: – Presentation Skills: Speechwriting, Slides and Delivery Specialization is an overall best online PowerPoint course. – Presentation skills: Designing Presentation Slides if you want to learn to design Powerpoint slides. – PowerPoint for Business – a Beginners Guide to Presentations , a free course on PowerPoint presentation. – PowerPoint Slide Zoom Course to learn the technique of Zoom Slide in PowerPoint.

Best Online PowerPoint Training Courses

1. presentation skills: speechwriting, slides and delivery specialization – coursera.

Presentation Skills Specialization course from Coursera is one of the famous and complete courses. Here you learn the depth of speechwriting, slides, and the delivery of the presentation. This specialization PowerPoint online course comes with a bundle of 4 courses. By taking this training, even a rookie can become a master in the presentation.

This is one of the best Online PowerPoint courses you can take to master any presentation.

Storytelling skills that are taught here will cover the art of exciting and convincing presentation skills. Then you learn how to design a slide with a better graphical representation of the information, and it just doesn’t cover only basic PowerPoint presentation templates. In fact, you learn much more—finally, the method of delivering your presentation constructively and fruitfully.

Key takeaways of this course:

This beginner’s course in the presentation can be taken by anyone and complete in 5 months. Over 9k students are learning these skills, and it is rated 4.6 out of 5.

2. Effective Business Presentations with Powerpoint – Coursera

PwC developed this online PowerPoint presentation course to teach students to present the data with a story using PPT. Whether it’s an idea or project, you should not end up delivering a wrong message due to a lack of presentation skills. But with the proper training, you learn and acquire the necessary skills. Here you will learn to structure a PowerPoint presentation with supporting data.

The skills learned here are public speaking, captivating storytelling, and significant presence. By the end of the course, you will be given the client’s profile, business problem, and excel charts. As a project, you will have to use all the provided data and create a stunning presentation to deliver it.

The total duration of the PowerPoint course material is about 12 hours. You can complete the course in 2-4 weeks, and the average rating of the course is 4.6 out of 5.

3. Presentation skills: Designing Presentation Slides

By taking this course, you will be able to make PowerPoint slides more beautiful. You also improve your design skills by making use of all the options in the PowerPoint tools. The importance of great design is that if there is any mismatch between the data and the presentation, the audience will get a wrong impression. 

You don’t just learn the fundamentals of PowerPoint, but much more. Start learning from the basics of design principles and then explore many elements that you can add. Choose great templates and appropriate colors, and use typography in your slides. If you’ve basic knowledge of using Apple Keynote or Microsoft PowerPoint, you’re good to take this course.

This is a beneficial course for designing presentation slides professionally. You can complete the course at your own pace in 2-4 weeks. Over 300 students who enrolled in this course rated it 4.7 out of 5.

4. Microsoft Office 2019: Essentials Training Bundle

E-Courses4You are offering the Microsoft Office 2019 training bundle to teach the essentials of Microsoft office. With this training course, you don’t just learn PowerPoint but also learn Microsoft Excel, Word, and Access. It includes training for both beginners and advanced users.

If you’re looking for a whole package of learning office skills, this is a great course to take online. Here you learn to create charts, add animations, perform calculations, insert media, and create indexes. A wholesome course to learn all the skills from Microsoft Office 2019. 

This course is available in E-Course4you, which is an online self-paced course. 

5. PowerPoint for Business – a Beginners Guide to Presentations

This is a free PowerPoint course on Udemy to make great PowerPoint slides. The only requirement of this course is that you have Microsoft PowerPoint installed on your computer. You will begin by learning the basics of PowerPoint and then head toward making great eye-catching slides.

You will finally be able to create professional-looking slides to bring ideas to your business partners. It is a beginner’s guide, and since it is a free course, it doesn’t train you on advanced topics. Take this course if you’re looking for a free online course to learn PowerPoint presentations.

This is a free and basics course available on Udemy to learn PowerPoint presentations. The total duration of the course is about 1 hour, 46 minutes. So far, over 5k students have taken this free course.

6. Microsoft PowerPoint From Beginner to Advanced – Udemy

This course covers the training to teach you the Microsoft PowerPoint 2019 version. Still, the teachings can be used and implemented on other PowerPoint versions of 2010, 2013, and 2016. The instructor has over 20 years of training in Microsoft Office, and he teaches with a step-by-step process. 

Even though you have used Microsoft PowerPoint once in a while, the techniques taught here are awe-inspiring. By taking this PowerPoint online tutorial, you will master all the options of the Microsoft PowerPoint tool. Also, the productivity and efficiency of using the tool will be improved.

Over 22k students have enrolled in the course, and it is one of the highest-rated Udemy courses on PowerPoint. The rating of the course is 4.6 out of 5.

7. How to Create Animated Videos with Powerpoint 

With the rise in video content, it is becoming very competitive in video creation. With this course, you can create a video using PowerPoint. If your Business requires an animated video in PowerPoint, then taking this course is the right choice. The videos created in PowerPoint can be used for Marketing or on YouTube or any other medium to deliver your message.

Here you get full practice and complete hands-on training on creating videos from scratch. Every step of the process is taught with a clear explanation. In the end, you will be able to use Microsoft PowerPoint to create animated videos. In a single day, you can achieve creating a video presentation. 

Includes 4 hours of video sessions to teach you to create videos using PowerPoint. It is the bestseller PowerPoint course on Udemy. The average rating of the course is 4.6 out of 5.

8. PowerPoint: The Complete Step X Step PowerPoint Course

Basic computer skills are all you need to qualify to take this best PowerPoint training. It is an excellent and value for money course. You learn PowerPoint online very quickly and all the essential options in the tools. Here you learn all the options available in the navigational toolbars, which many are not aware of its functions.

It is taught by the top Udemy instructor who uses PowerPoint every day. The skills that you learn in the video can be immediately applied to put to use. Master the PowerPoint presentation to create professional slides.

This is one of the best PowerPoint Courses online on Udemy. The average rating of the course is 4.7 by over 270 students. Over 19k students have enrolled in this course.

9. PowerPoint Slide Zoom Course 2022 – Udemy

The new era of presentation course is developed to teach with a step-by-step process. And all the slides examples displayed here are available for download, and you can use it any way you want. To take this online training, you should have either Microsoft PowerPoint 2019 or Microsoft Office 365.

There are 7 sections in this course. You begin by learning all the tips and tricks. Learn to create zoom slides and zoom icons. Also, learn how you can perform video zoom and achieve summary zoom to get bird views of the presentation.

It is one of a kind course to learn Zoom Slide and how it can be done using Microsoft PowerPoint. The total course material has about 2 hours of video training. Over 1k students have taken this Slide Zoom course that has a rating of 4.7 out of 5.

Tips for Getting the Most Out of Your Powerpoint Tutorials 

Powerpoint tutorials are one of the most common ways to share knowledge and information. They are a great way to communicate something that is not interactive. Here are a few tips that can help you make the most out of your PowerPoint tutorials. 

A presentation is a great way to share your thoughts and ideas with others. It can be a powerful tool for marketing or public relations. These are the best online PowerPoint training courses that we found on the internet. Although there are other training courses, nothing can match the objectives of the above courses. All the tutorials and training courses that are covered here are the best.

* We sometimes use affiliate links in our content, meaning we’ll receive a commission when you buy something via links. This won’t cost you anything but it helps us to offset the costs of our editorial team and keeps this website alive.

About Anand Yadav

Hey there, I write about the detailed guides on online courses and how they help you to shape your career or earn a better raise in salary.

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